Five Star Storage- Ortonville FAQ's

Published on 12/19/2022

What is self-storage?

Self-storage is a solution for storing your belongings when you don’t have enough space at home or at your office. You can rent a storage unit for as long as you need, and access it during the facility’s gate hours. It’s a great way to declutter and free up space, while keeping your belongings safe and secure.

What sizes of storage units do you offer?

We offer a variety of clean and secure storage units with sizes to accommodate your needs, from small locker-sized units to large units that can fit the contents of a whole house. We offer outside parking spots for your RV, boat, or trailer. We also have climate-controlled units available to protect your belongings from extreme temperatures.

Is my unit secure?

Yes. We have 24/7 video surveillance, well-lit aisles, and hallways. You also get your own personal code for keypad entry into our gated facility.

Are locks provided or sold on site?

Yes. We sell 2-3/4 disc locks at our office for $15.99 or you can provide your own.  We do require that you use 2-3/4 disc locks as they provide the best security for your belongings.

Can I access my unit anytime?

No. But you do have access 6am-10pm, 7 days a week.

Can I rent short term?

Yes. Our lease is a month-to-month rental agreement.

Can I store anything in my unit?

Most things are allowed but there are some restrictions. No items that are illegal, hazardous, or perishable are to be stored in our units.

Can I store a vehicle inside of unit?

Yes. At Five Star Storage our 10x20’s,10x25’s, and 10x30’s can handle any vehicle as long as they are no larger than 8’ tall. We also ask that you put cardboard or plastic down underneath the vehicle.

Can I rent a unit online?

Yes. Renting a unit on our website is easy, fast, and efficient!  Look at our available unit types with descriptions and pricing to find the perfect unit for your needs. Click rent now and fill out the information to create your customer account. Make your payment and your storage agreement will be sent via email/text for you to sign. You will then get another email/text with your gate code and rental instructions.

Can I pay my bill online?

Yes. Log into your customer account and click “Make Payment” type in your payment information. You can click “Save this payment for future use.” To save your payment method to your account so you do not need to re-enter it every time. Click “Make Active Payment Method” to have this payment method automatically charged every month on your due date.

Did we answer all your questions?

If you have any more questions or concerns please contact us at 248-627-4239 ext.205 or email us at